Services

All workshops are presented in a variety of formats. Workshops can be modified to change, increase and or decrease the content based on customer requirements.

Add-on training may be required to move from awareness level to competence level of performance around specific core competencies. 

An expert facilitator, who uses role-play, group discussion, interactive exercises and dialogue to actively involve every participant in the learning process, conducts each workshop.

Workshops include but not limited to:

Effective Management Communication

Time and Organizational Management

Giving and Receiving Feedback

Managing a Diverse Workforce

Embracing Generational Differences

Achieving Service Excellence

Leadership and Skill Assessments

Customer Service Recovery

Hiring for Success

Management Style Assessments

Assessment Instrument/Learning Tool Profile Preview offers tremendous insights into why we work well with some and not with others, triggers for conflict and communications challenges. By understanding personal preferences participants will learn how to create a more positive, productive and collaborative environment.

Modular Training Format training will be presented in three hour sessions following a developmental format.

Participants will experience interactive exercises fun and engaging that progressively challenge each participant’s skill development.

Every session will present skills in a developmental fashion to build the competencies of each participant. 

Action plans and follow-up suggestions will be offered during the last session to review what we’ve learned and how we will apply what we’ve learned. This session will incorporate the best practices ideas captured along the way and suggestions for the transition process.

Services can be provided during the following time frames:

• Lunch & Learn Workshops

• Half & Full Day

Content and timelines can be tailored to meet your needs. No matter the subject area, we will work with you to ensure that the content is both relevant and engaging for your audience during allotted time.